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Terms and conditions

General Terms and Conditions


Dear Customer,

Thank you for shopping at our Webshop. We want to make sure you have a rewarding experience while you’re exploring and purchasing our products.



By using Website and Webshop, you agree and accept the following General Terms and Conditions:

The Website, Webshop and their content is owned and published by

  • Name:                         BENTWIRE Ltd.
  • Registered office:       1119 Budapest, Andor utca 21. fszt.
  • Registration number:  01-09-279731

 (hereinafter: Seller).



  • User: the person (natural or legal person) who uses, visits or browses the Website or who acts as  Customer
  • Customer: the person (natural or legal person) who acts as buyer of Products
  • Consumer: the natural Customer who acts as buyer of Product, but is not acting in the course of a profession or a business;
  • Parties: User and Seller together;
  • Product: item which the Customer undertakes to purchase from Seller
  • General Terms and Conditions (GTC): the latest version of these General Terms and Conditions of sale and delivery for Customers.
  • Webshop: online shop which offers Products 


Application of present GTC

The present GTC – together with the Terms of Use - is applicable on each offer, agreement and sale of Products, regardless of the communication means utilized, insofar that the application of The Present GTC has not been expressly excluded by the Seller.

If any term of this GTC at any time becomes void or cancelled, in full or in part, then other provisions of this GTC remains wholly applicable. Seller and the Customer will then discuss new terms to replace those voided or cancelled, taking into consideration the purpose and intent of the void and/or cancelled terms.

If this GTC is at any time translated into another language, the English-language text will be considered governing in the event of a discrepancy.


Customer service / contact

Seller operates customer service. For questions, complaints, suggestions or simply if you want some information you can reach our customer service 24/7 by e-mail: You can also contact us via our contact form. We try reply quickly to all messages although in time of higher load it may take some time to reply.



Product may differ from pictures or videos You can find in the Webshop.


Customer can order the Product in the Seller’s Webshop. The contract of sale of Product is estabilished when Seller confirms Custumer’s order in a written message.

Our goal is to make more and more satisfied customers using our ballhead. Although there are many circumstances we cannot foresee that complicates performing orders in particular cases thus Seller may refuse perform orders on his own discretion. In this case Seller will refund the purchase price paid bz the Customer within seven (7) days of notification.

Prices and Payment

By default all prices in the Webshop are indicated in Euros including 27% VAT. All other amounts payable (included but not limited to: import duties, stamp duties, fees for customs administration, import VAT, handling or customs charges for shipments outside the EU) connected to the purchase of Products not indicated expressly payable by the Seller in communication with the Seller shall not be included in the prices shown in the Webshop. Webshop may provide possibility to the Customer to calculate the purchase price and shipment costs in other currency and without VAT. Seller may refuse to ship on VAT free prices if there is a suspicion that conditions of VAT free sale laid down in laws are not met.

All payments must be made by credit card in ten (10) minutes after order. If there is no payment in this period Seller may cancel the order.

Seller reserves the right to change prices for Products displayed on the Webshop at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Seller. In the event of a pricing error, Seller will notify Customer of the error and allow to either proceed with the transaction at the correct price or cancel the order at no cost to Customer.

If an error is made and a product is listed at an incorrect price, Seller shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Seller shall immediately issue a credit in the amount of the incorrect price.



Seller tries to deliver ordered Products as soon as possible but the delivery time depends on the avaibility of Product, stock, internal logistics and the distance between Seller’s premises and Costumer’s shipping address. Delivery times are estimates only and Seller shall not be liable for delays.

Delivery is performed by subcontractor of the Seller. The Product will be delivered to the Costumer’s shipping adress. Seller’s delivery requirement is considered to be fulfilled as soon as the Products provided by Seller have been offered to the Customer one time. If a “door to door” delivery is not possible to arrange, its the customers responsability to pick up the package at the adress provided by our shipping partner.

The order will be shipped to the address designated by You as long as that shipping address is compliant with the shipping restrictions contained on this website or on the website of shipping company at

All packages are insured for damage and/or loss. Customer is (if requested) responsible for filing any claims with carriers for damaged and/or lost shipments.

Seller may consolidate several orders to the same person to a single shipment, this may add additional time to the final delivery.


Specific rules for Consumers – The reconsideration period

Consumer has right to withdraw from the contract of sale of Product in fourteen (14) days (reconsideration period) without explanation. The reconsideration period starts on the day of receipt of Product. The Product with all of it accessories must be returned in the original packaging (including accessories and documentation) and in new condition. Seller will confirm the termination of the purchase after receipt and inspection of the returned Product and will ensure that the complete purchase amount will be returned to the Customer within thirty (30) days after receipt of the complete return shipment.



Product must be returned to the Seller with all accessories and packaging in undamaged condition. We cannot accept any liability for return shipment.



After reception and examination of your return we will refund the affected amount in 30 days. Please note that depending on the type of payment, method of the refund may be different.



You are entitled to 1 year limited warranty acccording to Civil Code.


Termination of contract of sale of Product

Seller is authorised to terminate or suspend the fulfilment of the contract if:

  • the Customer does not or does not fully or timely comply with his/her obligations
  • the data provided to Seller by the Customer do not correspond to the actual situation.


User / Customer may visit, use and browse the Website or the Webshop at his / her own risks that’s why the User / Customer assumes full liability and all risk arrising from the visit, use or browse of the Website or Webshop.

The Seller is unable to guarantee the followings

  • The Website and Webshop will be available, uninterrupted or error-free,
  • There will no loss of information,
  • Any virus or destructive properties will not transmit to User’s or Customer’s computer,
  • The informations on the Website are up-to-date, correct and complete.

The User and Customer agrees that the Seller is not liable for any damages and costs caused by the upper incidents. 

The Customer and Seller exclude the liability of Seller in the scope allowed validly of the law but if the excluding of liability is validly impossible, they limit the liability for ten (10) Euros. In the remaining scope Seller is obliged to proceed with diligence reasonably expectable. Seller shall be released from any liability if performed with diligence reasonably expectable.


Intellectual Property Rights

All content of Website or Webshop (included but not limited: design, graphics, pictures, texts, logos, trademarks and other informations and objects) are subject to the copyright of the Seller and it is forbidden to duplicate, distribute, store or reproduce these contents without written permission from the Seller, except that the User / Customer may download a single copy of the contents on a single computer for personal, non-commercial home use only.



The Seller wants its Customer to be satisfied with its Products but if the Customer has any claims please inform the Seller about it. The Seller will investigate all claims or problems as soon as possible.


Other terms

Customer guarantees that shipment and usage of the Product don't breach any laws.

Present GTC may be revised or updated at any time. Updated version of GTC shall entry into force at the date Seller indicates at the publication of the GTC. You are bound by such revisions and should therefore revisit this page periodically to review the current Terms.